Cannot log into Now Learning after account rename (Dev and Communites are ok)

[peterholdsworth]

Hi after changing from peter.holdsworth@bs.nttdata.com to peter@alchemist-it.uk i can no longer log  into Now Learning.

I can log into Developer and Communities, but after entering my MFA on Learning, it just loops round trying to log me in, like the SSO is happy, but there is no matching Learning account. I have certifications and vouchers I need to access to prove, which now cannot be seen in the Verification Portal. All my SURF tickets are being closed as they dont seem to be receiving my email. Any help appreciated as this will cost me roles as a contractor.

[GlideFather]

Hi @peterholdsworth,

and what error message (if any) do you get?
Maybe a silly idea, but try it in incognito/different browser, as it might have been cached...

[peterholdsworth]

No error - sorry.

I've a video, but cant upload. It authenticated, then seems to go to an SSO loading screen for a sec then the Now Learning page (not authenicated) then thr SSO loading and just cycles over and over. 

I've tried on a couple of devices as well to make sure - but it looks like the sort of issue where an SSO provider can authenticate an account, but there is no matching account on the system youre logging on to. Like thr Now clear ingredients account want renamed to match the email address.

[GlideFather]

Ah ok, that is very strange, perhaps you should raise a Case for ServiceNow team for someone to review from their side.
Good luck!

[J Siva]

Hi @peterholdsworth 
Please contact NowLearning support. They might help you to resolve this issue.
Regards,
Siva