Certification invalidated after only six weeks - escalation options?

[wasabi019]

Hi,

I took the Utah CSA exam in May. I was notified yesterday that my certification has been invalidated, and that per the certification agreement they will not tell me why. The only resolution they're offering is that I pay a "$200 re-entry fee."

I have opened a support case as I see in the forums others have gone through similar issues when migrating their corporate NowLearning accounts to personal ones, and my courses were taken during Tokyo which could be an issue (prior to the April blackout)... but they're flat-out stonewalling me. 

I'm feeling like I've been robbed; I paid ServiceNow $300 for an exam six weeks ago and now they're like "we're taking this away, we won't tell you why, and if you want it back you have to pay $200." If I were to pay the fee (which is absurd unto itself) there's no guarantee they don't pull the same thing on me in the future.

My question: what escalation options do I have within support or ServiceNow as a whole?

[Cin Oliveira]

The policy is to repay the re-enter exam, period.

We've lost 16 CSAs in early 2022 because they made a mess with the CMP and we couldn't be able to take the deltas at time. 

I've spent a year basically talking to them, to see what they could make to help us, since the mistake wasn't ours, but their last answer was "you have to re-enter the program by paying the fee". 

It's not quite fair, since it was their mistake.... but it is what it is

[wasabi019]

That doesn't sound at all fair. Frankly, it sounds like robbery. However given that so much time has passed, it may be difficult to recover the money.

[Cin Oliveira]

That doesn't sound fair because it's not fair! 

But they don't really care, anyway