Certification Maintenance Program and Delta Vancouver Updates

[Justin Miller1]

CMP Window Opens

The Certification Maintenance Program (CMP) is a yearly program for those who currently hold at least one ServiceNow mainline certification for longer than a year. By paying the Certification Maintenance Program fee, certified users will be granted access to take their Vancouver Delta exams.

The Certification Maintenance Program window is rapidly approaching!

The window will be from November 16^th, 2023, to February 13^th, 2024.

We are excited to announce the following changes we are making this year to improve our customer experience:

• Improved banners
• Training admin dashboard widgets

The cost of CMP is $200 USD, with tax applicable depending on your country of residence.

If you work for a ServiceNow Partner or Customer, you may be eligible for discounts. Please refer to the following KB article on instructions on how to link your Now Learning account to your employer.

How to link your Now Learning account with your company

For frequently asked questions, please refer to the following KB:

2023 Certification Maintenance Program (CMP) FAQ

Delta Study Guides are Coming

We are improving the Delta exam experience! With the Vancouver release, we are introducing Delta study guides. A study guide will contain all the exam content you will be tested on to maintain your certification.

Benefits for you:

• The study guide will allow for a single unified testing experience
• No need to search through product documentation as both the study guide and exam will be in Now Learning
• The guide will be an easily accessible resource that can be referenced whenever needed

In addition, with the availability of study guides, Delta exam content will no longer exclusively be sourced from product documentation. It can cover functionality from the last two releases as well.

The Vancouver Delta study guides will be available in the Now Learning Help Center on November 16, 2023.

The Vancouver Delta exam window will be from November 16th, 2023, to February 13th, 2024.

If you have more questions that are not answered in the above Knowledge Base articles, please reach out to our Help Center.

Thank you for being a part of our ServiceNow Certified ecosystem!