Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

[Sriram34]

Hi Team,

I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.

However, in May 2026, I received an email stating that my certification has been invalidated/revoked, without any detailed reason provided. This has been quite confusing, as:

• My Now Learning portal shows the course status as “Passed”, but
• My certification status is marked as “Revoked”

Additionally, the communication mentioned that I need to retake the exam, but I am currently facing the following issues:

• I do not see any option to retake the exam
• There are no clear instructions on how to proceed with the retake

I would appreciate your help on the following:

1. What could be the possible reason for certification revocation despite taking the exam at an authorized offline center and following all rules?
2. How can I enable or access the retake option?
3. Do I need to wait for any action from ServiceNow, or raise a specific request/ticket?

If anyone has faced a similar situation or can guide me on the next steps, it would be very helpful.

Thanks in advance!

[Tanushree Maiti]

Hi @Sriram34 

Immediately raise a case with Now learning support  . Ask them to explain what went wrong.

Request them to look into Camera evidence.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

also separately log a case with Pearson as well. 

[Dr Atul G- LNG]

Hi @Sriram34 

Sorry to hear about your situation. The best option is to log a case with ServiceNow Support. Based on my experience, it can sometimes be difficult to get a reversal, and you may not always receive a detailed justification, but it's still worth trying.

I would also recommend involving your ServiceNow Practice Lead, contact within your company. They may be able to provide additional context, escalate the issue internally, or help coordinate with ServiceNow Support on your behalf.

[SohamTipnis]

HI @Sriram34,

Even if an exam was taken at an authorized test center, certifications can occasionally be revoked following a post-exam review. The reason is typically communicated by the certification team, but if the email did not provide sufficient details, I would recommend opening a support case and requesting clarification on the specific cause of the revocation.

Regarding the retake, in many cases the certification team must first update your account or provide a new exam voucher/eligibility before the retake option becomes available. If you currently do not see any option to schedule another attempt, it is best to contact Certification Support rather than trying to register again on your own.

When raising the case, include:

• Your candidate ID and registered email address
• A screenshot showing the exam status as "Passed" in Now Learning
• A screenshot showing the certification status as "Revoked"
• The revocation email you received

The support team should be able to confirm the reason for the revocation and advise on the exact retake process and timeline.

I hope you get a resolution soon. 😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Avdhoot]

Hi @Sriram34 

• Did you received any warning or case review mail from Pearson vue after completion of examination?
• Usually they sent the mail with details if they suspect anything