Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

[Sriram34]

Hi Team,

I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.

However, in May 2026, I received an email stating that my certification has been invalidated/revoked, without any detailed reason provided. This has been quite confusing, as:

• My Now Learning portal shows the course status as “Passed”, but
• My certification status is marked as “Revoked”

Additionally, the communication mentioned that I need to retake the exam, but I am currently facing the following issues:

• I do not see any option to retake the exam
• There are no clear instructions on how to proceed with the retake

I would appreciate your help on the following:

1. What could be the possible reason for certification revocation despite taking the exam at an authorized offline center and following all rules?
2. How can I enable or access the retake option?
3. Do I need to wait for any action from ServiceNow, or raise a specific request/ticket?

If anyone has faced a similar situation or can guide me on the next steps, it would be very helpful.

Thanks in advance!

[Tanushree Maiti]

Hi @Sriram34 

Immediately raise a case with Now learning support  . Ask them to explain what went wrong.

Request them to look into Camera evidence.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

also separately log a case with Pearson as well. 

[Dr Atul G- LNG]

Hi @Sriram34 

Sorry to hear about your situation. The best option is to log a case with ServiceNow Support. Based on my experience, it can sometimes be difficult to get a reversal, and you may not always receive a detailed justification, but it's still worth trying.

I would also recommend involving your ServiceNow Practice Lead, contact within your company. They may be able to provide additional context, escalate the issue internally, or help coordinate with ServiceNow Support on your behalf.