Certified System Administrator (CSA) certification is not showing up under my achievements

[fayazlucky786]

 I have successfully achieved the Certified System Administrator (CSA) certification, but it is not showing up under my achievements in ServiceNow Learning. Please assist in updating my profile accordingly.
Description: I have successfully achieved the Certified System Administrator (CSA) certification, but it is not showing up under my achievements in ServiceNow Learning. Please assist in updating my profile accordingly.

[Dr Atul G- LNG]

Hi @fayazlucky786 

Did you check here? If it's still not available, please log a case with the Now Learning team."

[fayazlucky786]

Hi @Dr Atul G- LNG ,

I have cross-checked the path you shared, and I can confirm that I followed it correctly. I have verified multiple times that my ServiceNow account is properly linked with my Webassessor account, and I registered using the same email ID.

However, my certification is still not reflecting and is showing as Expired. I raised a case regarding this issue on Now Learning four days ago, but I have not received any response yet.

I would appreciate it if you could look into this matter urgently and provide an update on the status of my certification.

[Dr Atul G- LNG]

Hi @fayazlucky786 Since you've already logged the case, no need to worry — the team will definitely support you. It might just take some time. You can consider sending a reminder on the case if needed."