Configure Global Search in next experience

prabhjot5
Tera Contributor

‎01-09-2023 04:00 AM - edited ‎01-09-2023 04:01 AM

Hello all

I was trying to configure the Global search on a custom table which is working perfectly in the old UI (Tokyo)

but I'm unable to search in Next Experience UI(Tokyo).

Any help would be appreciated

Thank you


Custom table's record 

prabhjot5_0-1673265379800.png

searched in the Next Experience UI

prabhjot5_1-1673265442261.png

In Old UI

prabhjot5_2-1673265582010.png

 

 

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3 REPLIES 3

Nia McCash
Mega Sage
Mega Sage

‎01-09-2023 10:41 AM

Have you added a search source for Next Experience UI? https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administrati...

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prabhjot5
Tera Contributor
In response to Nia McCash

‎01-09-2023 08:34 PM - edited ‎01-09-2023 08:40 PM

Hi @Nia McCash 

Yes I have added a search source as well but did not work 

I have tried under both Now Experience Search Configuration and Agent Workspace Search Config but no luck till now

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alecH
Tera Expert

‎02-21-2023 10:20 AM

Hi, 

 

Not sure if you are still having this issue, but we just ran into the same thing. It actually led us to your post which then made me think maybe this is a widespread issue. Doing some further googling I found this KB from SN support: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1209225

 

Sure enough, this was our issue. I hope it is the cause of yours, as well. Is your new Search Source set to active=false? Ours definitely was and was causing it to not work. We had to disable the Read only option on the Active Dictionary field for Search Source table and then manually set the Search Source we created to Active=True. Once we did that everything started working. 

 

Hopefully this helps

 

-Alec