CSA certificate not visible on Now Learning-Cert Maint. fee (CMP)expired?

[Merlin Pinto]

Hi

I passed the CSA San Diego exam in September (free voucher) and then passed the Tokyo delta exam last week ($0). My certificate is not visible on Now learning, however visible on webassesor. I see a Badge that says Program Maintenance fee is expired. I searched my name on "verify certification" and my CSA is current. Opened a case. What is the issue? is someone having a similar problem?

thanks

[AnubhavRitolia]

Hi @Merlin Pinto 

Firstly, if your certificate is active, it will show 'At Risk' status in webassessor also. Please verify that.

Secondly, verify that your webassessor account is linked with your Now learning and Partner Portal account than only your certificate are mapped and can see them in My certificate on Now learning. 

If mapping now, it takes around 48 hours to reflect.

Still if certificate is not getting reflected on Now learning and webassessor is already linked correctly with correct email ID , raise Support Case from Help/Support header of Now Learning.

Nothing to worry if your certificate is still active and just show At Risk. You have till 17 Feb 2023 to do your Tokyo Delta certificate.

And yes you have to pay your maintenance fees this time if you have not paid during San Diego Delta exam.

[Merlin]

Hi Anubhav

Since I obtained the free voucher for CSA San Diego mainline, no cost. I passed the CSA exam (San Diego)

When the certification showed At Risk, I followed instructions and passed the CSA Tokyo delta exam which by the way was also free. I received emails stating I have passed the CSA Tokyo Delta exam, its also visible on the webassessor and yes it is Active.

Yes I have opened a case and received no response.

I have 2 questions:

1)Why do I not see CSA certification under My Certificates on Nowlearning portal.

2)So CMP Fee shows expired, there were no instructions anywhere stating I had to pay for this and now I see badge that says  CMP Fee2022 expired. I have no idea how to go about paying this fee.

Not sure what to do at this point than just wait for someone to respond to my case.

I can't possibly be the only one facing this issue.

Thank you

[Merlin Pinto]

Hi Community members.

Went through the CMP FAQ, I did not get the error message CMP pay now. All I had was "lets fix this" which led to the Tokyo Delta exam. At this point I just see a badge that says CMP fee expired, I am not sure how to proceed with the payment.

[AnubhavRitolia]

Hi @Merlin Pinto @Merlin 

Is your Webassessor Email ID linked to your Now Learning portal. If yes, it should reflect your Certificates in My Certificate section with your Mainline certificate and Tokyo Delta certificate both as Active.

Also verify that those certificate are visible on your Partner Portal also under My Certificates.

If these are already there, Case Raise can only be the one way but yes it is quite time taking.

For safety. keep your Mainline and Delta certificate soft copy downloaded and handy.