CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

[RaasheedRaS]

Hello everyone,

I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.

After logging in and clicking to schedule the exam, the page shows “Processing your request with Pearson VUE. Please refresh the page…”. When the page refreshes, it returns to the same screen and continues looping without allowing me to proceed.

This is the screenshot:

I have already tried:

• Different browsers

• Different laptops

• Clearing cache and cookies

• Using incognito mode

• Different internet connections

However, the issue persists. It seems the hand-off to Pearson VUE is not completing.

Has anyone experienced this issue before? How did you resolve it? Any help or guidance would be appreciated as I am trying to schedule the exam soon.

Thank you in advance!

[its_SumitNow · Accepted solution]

Hi @RaasheedRaS 

Contact ServiceNow Support 

Navigate to the University > Help Centre to 

Explain them your situation, they'll definitely help.

All the Best for your exam !

if my response helped ,kindly mark helpful& accept as solution 🙂

Regards

Sumit

[RaasheedRaS]

Contact ServiceNow Support 

Navigate to the University > Help Centre to 

Explain them your situation, they'll definitely help.

[anirudhadha]

Hi, 

I am also facing the same issue. Did you get any resolution? Please help me in case you have any solution. I need to complete my certification in week time.

Your help will be appreciated.

Thanks

[RaasheedRaS]

Hello, 
Talking about the issue , you have to go to the Help Center and create a case explaining the problem , and that's it , the issue will be resolved within 1-2 days max.