Hello everyone,
I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.
After logging in and clicking to schedule the exam, the page shows “Processing your request with Pearson VUE. Please refresh the page…”. When the page refreshes, it returns to the same screen and continues looping without allowing me to proceed.
This is the screenshot:
I have already tried:
Different browsers
Different laptops
Clearing cache and cookies
Using incognito mode
Different internet connections
However, the issue persists. It seems the hand-off to Pearson VUE is not completing.
Has anyone experienced this issue before? How did you resolve it? Any help or guidance would be appreciated as I am trying to schedule the exam soon.
Thank you in advance!
Hi @RaasheedRaS
Contact ServiceNow Support
Navigate to the University > Help Centre to
Explain them your situation, they'll definitely help.
All the Best for your exam !
if my response helped ,kindly mark helpful& accept as solution 🙂
Regards
Sumit
