CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

[Varsha20]

Hi ,

 Im  trying to register for my CSA exam through servicenow university , i have completed the payment and received the invoice as well . But the registration page is refreshing every second and in loop of continuous refreshing.

Has anyone faced this glitch before. I have already created case as well, and got a response through Agent Bot who clearly doesn't understand my issue and giving me steps to download my invoice.

Will there be any human who would investigate my case and provide the correct response.

Thanks,

Varsha

[SohamTipnis · Accepted solution]

Hi @Varsha20,

This usually happens due to a sync or session issue between ServiceNow and Pearson VUE, not because of anything wrong on your side.

In simple terms, your CSA exam registration gets stuck in a “processing” loop when the handoff from ServiceNow to Pearson VUE doesn’t complete properly. So even though you’ve initiated the registration, the exam eligibility isn’t fully activated in the Pearson system.

A few practical things you can try:

• Make sure you're using the same email ID in both systems (this mismatch is a very common cause)
  Check if your payment/attempt is already recorded in Webassessor but not reflecting in Pearson
  Wait for a few hours (sometimes it’s just a delayed sync on backend systems)
• If it still doesn’t work, the best approach is to raise a ticket with ServiceNow Certification support and mention that your registration is stuck in processing and not redirecting to Pearson VUE scheduling.
• In most cases, they fix it by manually syncing or resetting the exam eligibility from their side. When Assignment group changes then update the task SLA group to current
  Assignment Group.

@coyauncle  help  here!!

Let me know if this helps!!!!😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Varsha20]

Hi ,Thanks for the explaining the issue .someone response on my case but still issue is not resolved.now i can go onto next page and its stuck at Enroll case button .I will try to raise the ticket with certification support . pls help me with the link .

Thanks,

Varsha

[Aditya_hublikar]

Hello @Varsha20 ,

 Earlier same issue is faced by another user  also , You can refer this thread :

https://www.servicenow.com/community/training-and-certifications/csa-exam-registration-stuck-in-proc...

if this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Varsha20]

Yea i did came across this issue face by another ,and followed the same steps.but still im facing issue. now i can move on to next page and there the button is stuck to action.

[Trupti94]

Hi @Varsha20 ,

have you got your issue resolved?