CSA preparation and resources
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04-20-2026 09:45 PM
Hi
please guide me what is the best practice to prepare CSA exam.
I read the whole e book and watch some video. there are many well ServiceNow expert here so please tell me to prepare.
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04-21-2026 02:17 AM - edited 04-21-2026 02:18 AM
Hi @reza3
- First complete ServiceNow Administration Fundamentals course from Servicenow University
- Practice all lab tasks in The given learning instance.
- Practice in your Personal Developer Instance (PDI)
- Practice mock question with Correct Answer
- Practice from ServiceNow university provided practice : https://account.measureup.com/servicenow-university
- Check the syllabus from Certified System Administrator (CSA) Mainline Exam Blueprint
- Practice a lot with mock questions .
- If anything left or you are struggling with answering practice test, Revisit the course content.
- Once you are confident , Schedule the exam and Go for it.
Note: Once registered, you have 90 days to schedule and complete your exam.
Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554
Good Luck!
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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04-21-2026 02:54 AM
Hi @reza3,
the eBook and video tutorials might be the good way, what videos do you mean with "some"? Be careful to always use the official materials only.
There is official study preparation (CSA included), read more about it in my post:
[GF#9] ServiceNow exams preparations with MeasureUp (CSA, CAD, CIS DF, ITSM, CSM, RC, SPM)
There's something called assessment, which will help you to understand whether you are ready to pass and shows you spaces for improvements, or the full exam preparation. All described in that article in details.
Also let me take this opportunity to share following resources to extend your knowledge:
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- Get Started with ServiceNow University
- Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
- Most courses are free, only a few are paid.
- Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
- The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
- Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.
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ServiceNow Career Journeys & ServiceNow Career Paths
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- Pick a ServiceNow Career Path that matches your interests.
- We’ll help you start at the right level based on your skills.
- A ServiceNow Credential gives you industry recognition.
- It proves your investment and boosts your professional value.
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Learning Plans at the Developer Portal
- Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
- You can try almost everything for free (except a few advanced features like AI).
- Explore guides, tutorials, blogs, and documentation to learn more.
- Short and self-paced modules.
- Best practices, references,
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Good luck! 🤞💪
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04-21-2026 03:15 AM
Hello @reza3 ,
You can refer this for your servicenow preparation guide :
ServiceNow CSA Exam Study Guide
If my response helped mark as helpful and accept the solution.