CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

[saidinesh08]

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam.

However, I am currently unable to open or access the voucher. When I go to My Achievements / My Badges, I can see the eligibility badge but there is no option to view or redeem the voucher.

Could someone please guide me on:

How long it usually takes for the CSA voucher to be issued after completing the course?

Where exactly I should access the voucher (Now Learning or Webassessor)?

If there are any additional steps required to redeem it?

I completed the course 14th March 2026, so I would like to confirm whether I need to wait for the voucher to be credited.

Thank you in advance for your help.

[GlideFather · Accepted solution]

@Dr Atul G- LNG  are you sure that SNAF comes with free exam attempt? 

Registering for CSA/CIS/CAD without payment is only for instructor-led classes, on demand classes incl SNAF require payments.

@saidinesh08  eligible in this sense doesn't mean that you can register without payment it means that you are ready from the perspective of preparedness to succeed.

You can read about the legacy process - Webassessor and vouchers, both outdated:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

and about the current process:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience

[Jim Poisson]

On your My Learning page, find the link to My Exams. From there you should be able to see and schedule your exam. Vouchers are no longer required since November 2025.

[saidinesh08]

@Jim Poisson 

I followed the steps to schedule the exam, but it prompted me to register. To proceed, I need to complete the payment.

[GlideFather]

Hi @saidinesh08 you don't want to hear it but that's correct. there's no way to take the exam for free :(( and on top of that the amount is before taxation so add the VAT to it (depends on your domicile but is usually around 20-25 %)..

Even the voucher - that is no longer relevant - was never for free... the voucher was "invitation" but it would still require to pay for sitting an exam. Only exception is the instructor-led class.

Refer to this: ServiceNow Credentialing Program Guide

[saidinesh08]

@GlideFather 

If I use my company Email. Can I able to write the exam with out fee