CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

[saidinesh08]

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam.

However, I am currently unable to open or access the voucher. When I go to My Achievements / My Badges, I can see the eligibility badge but there is no option to view or redeem the voucher.

Could someone please guide me on:

How long it usually takes for the CSA voucher to be issued after completing the course?

Where exactly I should access the voucher (Now Learning or Webassessor)?

If there are any additional steps required to redeem it?

I completed the course 14th March 2026, so I would like to confirm whether I need to wait for the voucher to be credited.

Thank you in advance for your help.

[Jim Poisson]

On your My Learning page, find the link to My Exams. From there you should be able to see and schedule your exam. Vouchers are no longer required since November 2025.

[Dr Atul G- LNG]

Hi @saidinesh08 

With the new vendors, the voucher concept is no longer needed. You can now book the exam without a voucher.

https://learning.servicenow.com/lxp/en/credentials/registering-for-your-exam-in-servicenow-universit...