CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

[saidinesh08]

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam.

However, I am currently unable to open or access the voucher. When I go to My Achievements / My Badges, I can see the eligibility badge but there is no option to view or redeem the voucher.

Could someone please guide me on:

How long it usually takes for the CSA voucher to be issued after completing the course?

Where exactly I should access the voucher (Now Learning or Webassessor)?

If there are any additional steps required to redeem it?

I completed the course 14th March 2026, so I would like to confirm whether I need to wait for the voucher to be credited.

Thank you in advance for your help.

[GlideFather · Accepted solution]

@Dr Atul G- LNG  are you sure that SNAF comes with free exam attempt? 

Registering for CSA/CIS/CAD without payment is only for instructor-led classes, on demand classes incl SNAF require payments.

@saidinesh08  eligible in this sense doesn't mean that you can register without payment it means that you are ready from the perspective of preparedness to succeed.

You can read about the legacy process - Webassessor and vouchers, both outdated:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

and about the current process:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience

[Jim Poisson]

As noted by @GlideFather , to sit for exam there is a fee. 

[Dr Atul G- LNG]

Hi @saidinesh08 

With the new vendors, the voucher concept is no longer needed. You can now book the exam without a voucher.

https://learning.servicenow.com/lxp/en/credentials/registering-for-your-exam-in-servicenow-universit...

[saidinesh08]

Hi @Dr Atul G- LNG

I tried scheduling the exam, but it asks me to register, which requires payment

[Dr Atul G- LNG]

Please log a case with Now Learning. Since you have already completed the training, you should not need to pay.”

[GlideFather · Accepted solution]

@Dr Atul G- LNG  are you sure that SNAF comes with free exam attempt? 

Registering for CSA/CIS/CAD without payment is only for instructor-led classes, on demand classes incl SNAF require payments.

@saidinesh08  eligible in this sense doesn't mean that you can register without payment it means that you are ready from the perspective of preparedness to succeed.

You can read about the legacy process - Webassessor and vouchers, both outdated:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

and about the current process:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience