CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

[saidinesh08]

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam.

However, I am currently unable to open or access the voucher. When I go to My Achievements / My Badges, I can see the eligibility badge but there is no option to view or redeem the voucher.

Could someone please guide me on:

How long it usually takes for the CSA voucher to be issued after completing the course?

Where exactly I should access the voucher (Now Learning or Webassessor)?

If there are any additional steps required to redeem it?

I completed the course 14th March 2026, so I would like to confirm whether I need to wait for the voucher to be credited.

Thank you in advance for your help.

[GlideFather · Accepted solution]

@Dr Atul G- LNG  are you sure that SNAF comes with free exam attempt? 

Registering for CSA/CIS/CAD without payment is only for instructor-led classes, on demand classes incl SNAF require payments.

@saidinesh08  eligible in this sense doesn't mean that you can register without payment it means that you are ready from the perspective of preparedness to succeed.

You can read about the legacy process - Webassessor and vouchers, both outdated:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

and about the current process:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience

[Dr Atul G- LNG · Accepted solution]

Hi @GlideFather 

Sorry  for confusion, I thought @saidinesh08 is coming from partner company and exam is free.

@saidinesh08 

As you are doing exam at personal side so you need to pay amount plus taxes.

[saidinesh08]

@Dr Atul G- LNG 

Thank you

I am currently working at Cognizant, which is a ServiceNow Partner. While attempting to register on the ServiceNow Partner Portal, the system is requesting approval. Could you please clarify to whom this approval request will be routed?

[Dr Atul G- LNG]

In this case, the approval will go to the manager who is managing your current now learning in Cognizant. Please speak to your manager, and he/she will be able to guide you.

[saidinesh08]

@Dr Atul G- LNG 

Thank You

I am currently working at Cognizant, which is a ServiceNow Partner. While attempting to register on the ServiceNow Partner Portal, the system is requesting approval. Could you please clarify to whom this approval request will be routed?

[saidinesh08]

@Dr Atul G- LNG 

If I log in using my company email, will I receive a voucher upon completing the course to take the ServiceNow CSA exam, or will I need to pay the exam fee myself?