CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

[saidinesh08]

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam.

However, I am currently unable to open or access the voucher. When I go to My Achievements / My Badges, I can see the eligibility badge but there is no option to view or redeem the voucher.

Could someone please guide me on:

How long it usually takes for the CSA voucher to be issued after completing the course?

Where exactly I should access the voucher (Now Learning or Webassessor)?

If there are any additional steps required to redeem it?

I completed the course 14th March 2026, so I would like to confirm whether I need to wait for the voucher to be credited.

Thank you in advance for your help.

[GlideFather · Accepted solution]

@Dr Atul G- LNG  are you sure that SNAF comes with free exam attempt? 

Registering for CSA/CIS/CAD without payment is only for instructor-led classes, on demand classes incl SNAF require payments.

@saidinesh08  eligible in this sense doesn't mean that you can register without payment it means that you are ready from the perspective of preparedness to succeed.

You can read about the legacy process - Webassessor and vouchers, both outdated:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

and about the current process:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience

[GlideFather]

@saidinesh08, the voucher doesn't exist, so you will not receieve any voucher. There were vouchers for webassessor and it was replaced by pearson in November 2025.

So you need to pay for the exam and it depends if you are an employee of any ServiceNow partner, then it might be covered for you by your employer (they have allocated units of exams per contract, it vary for each company) but if you are either a freelancer or learning ServiceNow on your own to get a job in the future, then it must be covered by you :(( 

I know that feeling I remember paying 300 USD from my own pocket and then upon the payment finalisation realising that it was withotu the taxes 😄 so it was some 360 USD instead.... Luckily I could have afforded that due to some savings and becuase I already studied a lot for that exam so I wanted to pass it.

The certifications (not only in SN) are crazy expensive... don't even look at how much does it cost to take ArchX, CTA or CMA :)) they cost almost like a new car 😛

[saidinesh08]

Thank You @GlideFather