CSA Voucher Info Module Not Marking as Complete (Urgent Assistance Required)

[JoshikaV]

I have successfully completed all the required modules under the ServiceNow Administration Foundation (SNAF) course, including the final capstone project and the "Certified System Administrator (CSA) Voucher Info" section. I have also watched all the videos, created and linked my Webassessor account as instructed. However, the CSA Voucher Info section is not being marked as complete, and my course status remains incomplete. This is blocking me from moving forward with certification, and I’m extremely worried as I’ve done everything required. The Webassessor account had been linked successfully to the ServiceNow account. I attached the screenshots below. Please resolve the issue. 

[JobyV · Accepted solution]

If you recently linked the webassessor email, it might take upto 24 hrs to sync. Can you check the Eligibility for CSA voucher path?

[Dr Atul G- LNG]

Hi @JoshikaV 

Don't lose hope. Reopen the training, make sure to watch all the videos until the very last second, and then it will be marked as completed.

[JobyV]

You should go into the training and expand every tab to make sure that it's showing as Completed. I had the same issue, and it was because I didn't finish a video for a few minutes.

[Dr Atul G- LNG · Accepted solution]

Hi @JoshikaV 

Please log a case with the Now Learning team. I assume you’ve completed all the prerequisites for the voucher, such as mapping your email or webassessor account and receiving the 'Training Completed' email."

[JoshikaV]

Yes sir, I have completed all the prerequisites for the voucher. Can you please tell me how to log a case with the now learning team.

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[Dr Atul G- LNG]

If you see the screen shot I shared, u need to go to learning site then help center n log a case.