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‎06-20-2025 09:08 AM
I have successfully completed all the required modules under the ServiceNow Administration Foundation (SNAF) course, including the final capstone project and the "Certified System Administrator (CSA) Voucher Info" section. I have also watched all the videos, created and linked my Webassessor account as instructed. However, the CSA Voucher Info section is not being marked as complete, and my course status remains incomplete. This is blocking me from moving forward with certification, and I’m extremely worried as I’ve done everything required. The Webassessor account had been linked successfully to the ServiceNow account. I attached the screenshots below. Please resolve the issue.
Solved! Go to Solution.
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‎06-20-2025 09:22 AM
If you recently linked the webassessor email, it might take upto 24 hrs to sync. Can you check the Eligibility for CSA voucher path?
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‎06-20-2025 09:43 AM
Hi @JoshikaV
Please log a case with the Now Learning team. I assume you’ve completed all the prerequisites for the voucher, such as mapping your email or webassessor account and receiving the 'Training Completed' email."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-20-2025 04:25 PM
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‎06-20-2025 04:10 PM
