HIWAVE learning credits

[Karla Chorny]

I'm trying to use learning credits for on-demand courses. My employer is a HIWAVE customer, so I'm told that to connect my account to my employer and utilize learning credits, I need to follow the steps in this KBA https://training.service-now.com/kb?id=kb_article_view&sysparm_article=KB0014291 however, my account does not have permission to view the KBA.

What do I do now?

[Simon Hendery]

Yeah, even I can't access the KB, and I have a partner training admin role linked to my SN account! You will need to go back to whoever gave you the KB link - or whoever runs SN training at your org - and tell them you need more info.

[Karla Chorny]

Thanks. The link is on a page on the nowlearning site. You'd think that if I have the correct permissions to view the page, I would automatically have the correct permissions to view the contents of a link on that page. 😕  

I created a case here: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Hopefully I'll get some help soon.

[Simon Hendery]

Hi @Karla Chorny - Great, creating a case is a good idea. Just be aware it may take several days to get a response, but you can be confident they will solve the issue eventually. 

[Karla Chorny]

My manager is our learning credits manager (or whatever they call it), so he has requested adding me to our account.