How to move CSA of new hires from their old account from previous company?

[LenBu]

When hiring certified - CSA developers - we need their certificates to show in their new account with access granted to our company account. is it possible to show the certification automatically across all accounts of one individual? Is it possible to add a task option in NowLearning - to merge accounts for certifications? 

One helpful guidance I found was this one - https://www.servicenow.com/community/training-and-certifications/my-csa-is-linked-to-my-nowlearning-... but did not help really as such help request - with dropdown choice for the topic of merging acocunts is not available to me anymore.

[Dr Atul G- LNG]

Hi @LenBu 

Yes, it is possible. To do this

- 1st grant/map  the new hire in your partner portal

- Ask the individual new hires to raise a now learning case from new email id/account and mention in description but move all old certs in new account.

This will take 5-7 days but it will be done.