How to prepare for ITSM exam

[Pooja Shinde]

 Community,

I'm planning for CIS -ITSM certifications next month,My concern is that I have completed Vancouver version course & need to pay for it in order to get the voucher. But as we know Xanadu version has been released so can I still use the same (Vancouver release) voucher for CIS-ITSM?

• If yes, then my another concern is how would I get to know about the new features introduced in Xanadu version. I'm worried about if there are new questions from these releases then it would definitely affect my passing probability in exam.

Please help me with it.

Thanks in advance! 

[Dr Atul G- LNG]

Hi @Pooja Shinde 

For the ITSM exam, I would recommend following the eBook as it is the best source of truth. As you mentioned, you did training in Vancouver and now you're taking the exam in xanadu. Practically, around 6-9 questions might changes, so I also recommend going through the Delta Study Guide for ITSM.

https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-delta-exam-study-g...

[Shivalika]

Hello @Pooja Shinde 

You can follow what @Dr Atul G- LNG told. 

Besides, from my personal experience and also I have seen people who have failed this exam, you need to score below 55% to fail it. 

And just by changing the release version there will be a change of 5-6 questions at max - which won't disturb your probability of passing considering you have already covered the previous questions or dumps completely. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@Pooja Shinde 

better to raise a case with ServiceNow from your now learning and check if the voucher can still be used.

Yes there will be some percentage of questions on new version.

If my response helped please mark it correct and close the thread so that it benefits future readers.