I am unable to see Voucher after completing ITSM and HRSD.

PratikK43752831
Mega Contributor

‎06-20-2025 03:16 AM

I have Completed the Human Resources Service Delivery (HRSD) Implementation on Demand (Xanadu) and IT Service Management (ITSM) Implementation on Demand (Xanadu), But unable to see both Vouchers. Provide me Voucher as soon as possible. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-20-2025 03:26 AM

Hi @PratikK43752831 

You can go to your Now Learning profile and check if it’s available there. If not, please log a Now Learning case as soon as possible, and the team will guide you.

 

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PratikK43752831
Mega Contributor

‎06-20-2025 03:33 AM

I already saw Voucher option but, I did not get vouchers of both ITSM and HRSD courses. so how Can I schedule exams? 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to PratikK43752831

‎06-20-2025 03:35 AM

Hi @PratikK43752831 

Please log a case with the Now Learning team. I assume you’ve completed all the prerequisites for the voucher, such as mapping your email or webassessor account and receiving the 'Training Completed' email."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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PratikK43752831
Mega Contributor

‎06-20-2025 04:10 AM

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PratikK43752831_1-1750417572773.png

 

I attached both screenshots of emails received from ServiceNow regarding, Completion of HRSD and ITSM courses.

 

Can you please elaborate, Where and How should I log a case with the Now Learning team?

 

 

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