I cannot access ServiceNow University after logging in

[JustinAguda]

After I log in to my account, I can't access the ServiceNow University homepage. It's either a blank page, an "Oops" dialog box with Arabic in it, or it tells me I can't use my account ID. I've attached different things I see after trying to log in, and I don't know what else to do. I also tried clearing my cache and accessing it in incognito mode, but nothing worked.

P.S. - I've tried logging in on both my work and personal laptop. Still doesn't work.

@Jim Poisson 

[Dr Atul G- LNG]

Hi @JustinAguda 

Did you migrate or merge your account with a new account or a personal account?

This might be happening because of the account migration or an SSO (Single Sign-On) conflict.

You already tagged @Jim Poisson  who he best person here to help.

[JustinAguda]

I didn't merge or migrate my account to another account.

[abirakundu23]

Hi @JustinAguda,

Are you facing issue suddently ? is there any change of your accout for company perpective like switch compony previous to current.

Follow thread - https://www.servicenow.com/community/training-and-certifications/problem-with-servicenow-university-...

Please mark helpful & correct answer if it's worthy for you.

[Tanushree Maiti · Accepted solution]

Hi @JustinAguda 

• It could be backend localization glitch - Use Incognito/InPrivate Mode of browser to bypass stored credentials.
• Try to login URL - https://signon.service-now.com/sso -> Click on ServiceNow University icon to open your account