Instance not waking up/terminating

ericjacob
Tera Contributor

‎06-17-2025 10:19 AM

I am currently going through the ServiceNow PA training, and my instance won't wake up or terminate when I try to do so in the portal. Does anyone know a potential solution to this situation?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-17-2025 11:19 AM

Hi @ericjacob 

Are you referring to the lab instance? If yes, you can reach out to the Now Learning team—they can help you. Please note, if you terminate the current instance and take a new one, all your previous work will be lost.

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Dr. Atul G. - Learn N Grow Together
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ericjacob
Tera Contributor
In response to Dr Atul G- LNG

‎06-17-2025 11:44 AM

@Dr Atul G- LNG Correct, this is in association with the lab instance. In terms of the Now Learning Team, what is the easiest way to reach them?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ericjacob

‎06-17-2025 11:46 AM

Go to ServiceNo university and there you will see Help Centre

 

DrAtulGLNG_0-1750185986014.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
Tera Patron
Tera Patron

‎06-17-2025 11:55 AM

Hi @ericjacob 

 

your PDI or training instance?

 

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Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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