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09-21-2024 01:32 AM
Hi,
I have 7 years experience as a user of servicenow. I want to clear the ITSM - CIS certification. I failed the exam yesterday. Below are my scores.
1 - Incident Management: 66%
2 - Problem Management: 77%
3 - Change Management: 26%
4 - Service Portfolio Management: 66%
5 - Request Fulfillment: 46%
6 - Configuration Management Database: 100%
Can someone please help me how can I be better prepared next time for the exam?
Solved! Go to Solution.
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09-22-2024 12:57 AM
I cleared my ITSM exam a year back; what I learned in the EBOOK is a single source of truth. Also, the labs in the ebook are equally important. So the advice is to go through the ebook 2-3 times, pick 1 chapter daily and revise.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-22-2024 12:57 AM
I cleared my ITSM exam a year back; what I learned in the EBOOK is a single source of truth. Also, the labs in the ebook are equally important. So the advice is to go through the ebook 2-3 times, pick 1 chapter daily and revise.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-22-2024 03:30 AM
Thanks! Will follow.
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11-18-2024 11:42 AM
Hi,
I took my test on 11/2/2024 and failed. I only have 2 years of HRSD implementation experience. I do not have ITSM implementation experience so I studied from NOW learning by taking ITSM fundamentals course and CIS-ITSM course and ITSM simulator. The test was very hard, some questions were trickly for me to understand. Below are my results. I will retake the exam in December.
Topic Level Scoring:
1 - Incident Management: 60%
2 - Problem Management: 55%
3 - Change Management: 53%
4 - Service Portfolio Management: 66%
5 - Request Fulfillment: 73%
6 - Configuration Management Database: 66%
