ITSM - CIS

[Sudeep Modak1]

Hi,
I have 7 years experience as a user of servicenow. I want to clear the ITSM - CIS certification. I failed the exam yesterday. Below are my scores. 
1 - Incident Management: 66%
2 - Problem Management: 77%
3 - Change Management: 26%
4 - Service Portfolio Management: 66%
5 - Request Fulfillment: 46%
6 - Configuration Management Database: 100%
Can someone please help me how can I be better prepared next time for the exam? 

[AndersBGS]

Hi @Sudeep Modak1 ,

Based on the score you have posted, I would recommend you to go through the official training once again and focus on change management, request fulfillment and incident management. Based on this you should be able to pass the exam.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders

[Dr Atul G- LNG · Accepted solution]

Hi @Sudeep Modak1 

I cleared my ITSM exam a year back; what I learned in the EBOOK is a single source of truth. Also, the labs in the ebook are equally important. So the advice is to go through the ebook 2-3 times, pick 1 chapter daily and revise.

[Sudeep Modak1]

Thanks! Will follow.

[LimaB]

Hi, 

I took my test on 11/2/2024 and failed. I only have 2 years of HRSD implementation experience. I do not have ITSM implementation experience so I studied from NOW learning by taking ITSM fundamentals course and CIS-ITSM course and ITSM simulator. The test was very hard, some questions were trickly for me to understand. Below are my results. I will retake the exam in December. 

Topic Level Scoring:
1 - Incident Management: 60%
2 - Problem Management: 55%
3 - Change Management: 53%
4 - Service Portfolio Management: 66%
5 - Request Fulfillment: 73%
6 - Configuration Management Database: 66%