ITSM Implementation Simulator: Create a catalog item template (Step b)

[HisakoK]

Hello Team,

I'm performing the ITSM simulator task: Create a catalog item template.

I could create a service catalog successfully but on this task, I keep getting an error to available the template for All ACME Corporation employees:

I already referred to the following page but I could not find any hint to solve the task:
ITSM Implementation Simulator (Paris) - Task 26 - Create a catalog item 

Could you tell which options should I select to solve the task? 

Since there is no "ACME corporation employees" options I keep failing after several attempts to configure many combinations. 

I did not set anything on;

- Details

- Questions

- Settings

-Access

But the following parts are configured:

Location

Fulfillment

Override

I assume these configurations did not generate any error this time but please correct me if my assumption is wrong.

Looking forward to your response. 

Thank you.

[Dr Atul - LNG · Accepted solution]

Hi @HisakoK 

It is a lab instance issue only, as you followed the process correctly. Sorry, there is another way. You can skip this task and move to the next one. As I said, if you complete 80% of the lab, you can submit the lab. The intention is to get familiar if it does not work due to lab issues, don't stress or spend too much time.

[HisakoK · Accepted solution]

Hi @Dr Atul - LNG 

Thank you for your confirmation. 

I moved to the next task but still, my lab keeps displaying some errors even after fixing the pointed parts. 

As you commented earlier, I would like to submit the task and move on.

Once again, thank you for your time and support.

Best Regards

[Dr Atul - LNG]

Hi @HisakoK 

You should accept my answer as solution, as I guided you to move forward. 

[HisakoK]

Hi @Dr Atul - LNG 

Thank you for your response.

I've done what you suggested and as you mentioned I could complete the whole course, ITSM as I completed 80% of the simulator tasks!

Thanks and Regards,

[Aakash Shah2]

@HisakoK I was able to resolve this error and complete the simulator task by opening that template from the sc_template table and adding that user criteria in the "Available for" field as below

[andrearusso]

Recorder Producer is the template that worked for me rather than the Standard one. Then under Template Details > Template available for 

click "Edit selected user criteria"

I was then able to add the "All ACME Corporation employees"