ITSM Implementation Simulator: Create a catalog item template (Step b)

[HisakoK]

Hello Team,

I'm performing the ITSM simulator task: Create a catalog item template.

I could create a service catalog successfully but on this task, I keep getting an error to available the template for All ACME Corporation employees:

I already referred to the following page but I could not find any hint to solve the task:
ITSM Implementation Simulator (Paris) - Task 26 - Create a catalog item 

Could you tell which options should I select to solve the task? 

Since there is no "ACME corporation employees" options I keep failing after several attempts to configure many combinations. 

I did not set anything on;

- Details

- Questions

- Settings

-Access

But the following parts are configured:

Location

Fulfillment

Override

I assume these configurations did not generate any error this time but please correct me if my assumption is wrong.

Looking forward to your response. 

Thank you.

[Dr Atul - LNG · Accepted solution]

Hi @HisakoK 

It is a lab instance issue only, as you followed the process correctly. Sorry, there is another way. You can skip this task and move to the next one. As I said, if you complete 80% of the lab, you can submit the lab. The intention is to get familiar if it does not work due to lab issues, don't stress or spend too much time.

[Dr Atul - LNG]

Hi @HisakoK 

It look like the data issue in the lab instance, I checked the same in PDI and and we have this user criteria. Now 3 options

- Create a new UC with same name and take the reference from PDI 

2. Go to user criteria and check is this UC is already there and active = True

3 As you already reached 80% lab you can submit as well. 

[PrashantLearnIT]

Hi @HisakoK 

Since it is a catalog item template, you should have having task for creating criteria for ACME corporation employees, create that first and add it, then the task will be completed.

[HisakoK]

Hi @Dr Atul - LNG 

Thank you for your prompt response and providing me the solutions.

There was no record of All ACME Corporation employees 

Thus, I created the record and selected that required option but still, the screen displays the error message:

Now, I assume that the "override" section generates the issue since there is no difference even though I remove All ACME Corporation employees from "Access" 

Is there any options that I must select to complete the task?

Or simply, my instance does not work properly?

I even failed to open the file provided by Now Support...

Looking forward to your reply.

Thank you

[Dr Atul - LNG · Accepted solution]

Hi @HisakoK 

It is a lab instance issue only, as you followed the process correctly. Sorry, there is another way. You can skip this task and move to the next one. As I said, if you complete 80% of the lab, you can submit the lab. The intention is to get familiar if it does not work due to lab issues, don't stress or spend too much time.