ITSM Implementation Simulator (Paris) - Task 26 - Create a catalog item

[J_W_]

Just a FYI for the simulator creators and everyone who is trying to complete this.

On this final task, the first part of the instructions are to:

1. Create a new catalog item named Workshop Setup in the Consulting Practice catalog.

    A. Category = Workshops

    B. Flow = Service Catalog Item Request

However, selecting "Flow = Service Catalog Item Request " results in a validation error with error instructions which basically tell you to re-read the instructions.

After an hour of testing every single task in the catalog item, I changed the setup to:

     'Workflow = Service Catalog Item Request'

and it validated successfully.

Good luck!

[Amit Ahuja]

The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Change Registration model should be Scheduled.

1. Update the Change Registration model record to include all of the required states. 

2. Add a model state transition to allow change requests following this model to move from Scheduled to Review, Closed, and Canceled.
 
Hint: Be sure to validate only one state model record is set as the initial state.

[BillMartin]

did you try and click validate task? what does it say?

[Amit Ahuja]

the error i am getting is did you update the model transitions?

[BillMartin]

did you lick the link, what does the link say?

[Amit Ahuja]

it takes me here, 

Procedure

1. Navigate to Application > Module > Change Model Condition Types.
   A list of transition conditions for Change requests appears.
2. Click New.
3. On the form, fill in the fields

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/task/create-predefined-transition-condition-type.html