I came across this ServiceNow University lesson and honestly thought it was one of the clearest ACL explanations, done in a funny and animated way. I’m not sure who made it originally, but it’s now available on the official Now Learning platform.Supe...
I am having a great deal of trouble completing Task 09: Remediate Duplicates on the configuring the CMDB. After completing it incorrectly, there is not anyway to go back and complete it again because there is a server record missing. Is it possible t...
Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group.Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment t...
Hello,My ServiceNow University lab instance was terminated. I have 1 extension remaining and 0 instances remaining, but the Request Lab Instance button is disabled.My task result shows Failed and I am unable to continue the lab. Please help me restor...
On the course follow guide alerts created in lab3.1 should be grouped together but this is not the case in the instance. I checked some settings but I do not see anything related which would drive that alert grouping. The guide is pretty straightforw...
I registered for the ArchX course which started today, August 10, 2026. However, the Class link is not working. I get a 'Server Error'. I have raised CS0635927 but with no response. Any help would be greatly appreciated.
This post shares learning notes from troubleshooting lab validation issues encountered while working through the Knowledge Management module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the va...
Hi Community Managers and Support Experts,I am writing to seek urgent help regarding my ServiceNow CSA exam. My exam was scheduled via OnVUE, but I was completely unable to take it because the OnVUE application failed to recognize my webcam in the ch...
Are you okay, @Tanushree Maiti ?
Hi, I am planning to prepare a Quick Reference Guide (QRG) for the Change Manager to learn Service Mapping implemented recently. Kindly share if any sample QRGs available or outline how a best QRG can be prepared for Service Mapping Usage RegardsMoin
1. Verify you see the u_holographic_handheld_hhd_user.2. Add the u_holographic_handheld_hhd_user role to the HHD application and remove the itil role.3. Modify each of the HHD modules to add the u_holographic_handheld_hhd_user role to each of the mod...
Hello Community, I'm unable to access my ServiceNow university because my email id has been disabled suddenly and I'm not receiving verification code due to this I'm unable to login please help me to solve this issue. I want to change from old email ...
Hi All, My PDI is running the followingBuild name: AustraliaBuild date: 06-12-2026_1106Build tag: glide-australia-02-11-2026__patch3-05-25-2026I went to the learning path New to ServiceNow > Importing Data > Exercise: Import Historic NeedIt Data.It...
Hi,I’m working on the Now Learning lab for “Task: Translation Management (Content)” and I’m blocked on the step that asks to enable translation management and add English and Spanish to the Policies knowledge base.My lab instance URL: [ https://nowle...
Hi Team, my ServiceNow CSA exam registration is still pending. I raised a support case CS0634013 over a week ago, but the issue has not been resolved, and I'm still unable to register for the exam. This delay is impacting my certification and job opp...