Passed Certified System Administrator (CSA) with 89%

I have successfully passed the Certified System Administrator (CSA) exam on 10th June, with an overall average score of 89%. Below is the score breakup: TEST DOMAINS:                                                                                    ...

What strategies have your organization adopted to train your user community?

Workflow Studio Fundamental

Hello,  I am taking the Workflow Studio Fundamentals course in SN Unvisersity.  I got to section 8 of 9,  Playbooks.  When I click on Incident Response Demo Playbook to open it, it is read only.  I cannot edit it. 

Need Help – ServiceNow CSA Exam Termination, No Response from Support

Need Help – ServiceNow CSA Exam Termination, No Response from SupportHello everyone,I am posting here because I am struggling to get assistance regarding my ServiceNow CSA exam issue and would appreciate any guidance from the community.I had my Servi...

Now Learning Page keeps reloading

Hello, I am experiencing an issue where the Now Learning login page keeps on refreshing even after a succssful login. I have tried this in multiple browsers and incognito mode too.  please let me know if someone faced a similar issue and were able to...

UPDATED: Issues accessing ServiceNow University (clock)

If you have experienced this issue, please try logging in again as we believe it has been resolved. There is no need to create a case at this time.   I'm seeing a number of folks having issues accessing ServiceNow University this morning. If you're i...

[Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Create a Dashboard and Add a Visualization

Following on from my previous post, this is the sixth in a series documenting common validation errors that may be encountered in the Micro-Certification assessment simulator tasks. Rather than providing the exact solution, these notes aim to help yo...

New to ServiceNow: Looking for the Best Beginner Roadmap & Resources!

Hello ServiceNow Community,I am completely new to ServiceNow and am incredibly excited to start my journey here! However, because the ecosystem is so vast, I am a bit overwhelmed regarding where exactly a beginner should start.I would love to get you...

New Joiner seeking resources / training material for CSA prep

Hi all,   Recently joined ServiceNow, I have understood the vision and crux of the product and wish to prepare for Certified System Admin. Since there are so many resources out there it would be great if someone would help out with a structured train...

SNPI Story 2 - Configure List and Form Layout

Hello, I'd appreciate to help here. Receiving the error Did you configure eight choice values on the HHD Table's State field? in the lab. I have created all of the choices in the studio and in the dictionary entry state to match the requirments in ST...

Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

Hi Team,I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.However, in May 2026, I received an email stating that my cer...

Hello,I completed my CSA Learning Path,but its asking me to pay $354. How can i receive the voucher

Hello,I completed my CSA Learning Path, but when I try to register for the exam, it is asking me to pay $354. I was expecting to receive a voucher after completing the learning path.Could you please let me know how I can obtain the voucher or if ther...