List and Filter Task

[thmccray]

I am having the same issue as others not getting the task to validate. I have completed it several times and my boss did it once and we still get this error. I have attached screen shots showing each step. I used the List Editor to make all changes. 

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Cr...

[GlideFather]

Hi @thmccray,

your filter has a condition "State != Closed" but it shall rather be "Active == true" ;))

Because incident is active unless it is Closed or Cancelled. And the validation message says "only display active incidents" and with your current filter it can display cancelled incidents that are not active.

Replace the query from State IS NOT Closed to Active IS true. And let me know

Let me know if this helped

EDIT: I can see that your screenshot has a profile picture of System admin, but shall it not be under Platform user instead?

[thmccray]

The directions state to 

Set the field, operator(filter/condition), and value choice lists to the following: 

State | is not | Closed AND
Assignment Group | is not empty AND
Assigned to | is not empty

 

[thmccray]

The instructions say 

Set the field, operator(filter/condition), and value choice lists to the following: 

State | is not | Closed AND
Assignment Group | is not empty AND
Assigned to | is not empty

I redid as the platform user and it still would not validate the task

[thmccray]

I have done it with both users neither seems to work. I'm trying to see if I can  just get the instance rebooted to the beginning, so I can do it all over again.  I have finished all the other tasks but this one