Loop between SSO login and Now Learning Home Page

Rohit Verma · Wednesday

Hi Everyone,

I recently updated my now Learning account's email address and I got confirmation email that it has been updated.

I was able to login to PDI using new email ID but when I am trying to login into now Learning using new email ID, password, and MFA, it became loop between SSO login and Now Learning home page and was not allowing me to sign in.

I tried every method including cache clear and using different browser and different systems, but the issue persists. I have opened the incidents twice, but they are not giving suitable replies and closing it.

Please assist me on this issue as I need to complete some trainings and schedule exam.

Thank you so much in advance!

Best Regards,

Rohit Verma

Jim Poisson · Wednesday

Try using the Gmail account again

Should be working now

View solution in original post

Dr Atul G- LNG · Wednesday

no problem buddy. Keep Learning N Keep Growing

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · Wednesday

@Jim Poisson any help here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jim Poisson · Wednesday

@Rohit Verma can you DM me the email you're trying to use and the previous one you were using?

Rohit Verma · Wednesday

Hi Jim,

I am trying to use: - oxychloride.oxy@gmail.com
The previous one was: - rohit.verma786@ibm.com

Thanks & Regards,
Rohit Verma

Jim Poisson · Wednesday

Try using the Gmail account again

Should be working now