LOst my Serivicenow Learning points after merging the account

[Victor29]

Hi Team,

I have recently merge my account for servicenow learning whenre i had 19K+ points in m old account and 18k+ point in my another acccount when it merged it actually decrease the total point to be 15K points which is really weird and if it not get fixed how can i activate my old account.

[Dr Atul G- LNG]

Hi @Victor29 

drop email to web_support@servicenow.com or log a now learning case

[shwetakhema]

Hi,

With your new active account raise a ticket using help center and share the details about the points. The support team should be able to provide you with the required support and updates from their end. Also do keep a note of the ticket ID for tracking purpose.

Hope you get quick resolution. 

Please like and mark my response helpful. Thanks 

[Tanushree Maiti]

Immediately log a case to ServiceNow Learning site.

They only can help you in this regards.

[Victor29]

this is actually really frustrating issue for many of users .. servicenow should take the steps so our time should not waste in such small things..