Modifying a Pop Up Message

ricmanuel
Kilo Explorer

There exist a pop up message when we export a record list to Excel.   When the pop up message occur the text contains the following:   "Export Complete".   Then below is another text that reads "Are there records from your file?   See: Manage Export Limits for File Export".   We want to get rid of that text in the pop up message.  

 

To produce steps.  

1.   Go to any record list

2.   Right-click and select "Export"

3.   Select "Excel"

 

Our instance is:

Build name: Dublin

Build date: 07-29-2014_1811

Build tag: glide-dublin-09-13-2013__patch5-07-29-2014

 

I checked other Dublin releases and Eureka releases and they do not have the text message that we are seeing.   Any ideas on how to get rid of this message?

1 ACCEPTED SOLUTION

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

I am on Eureka Patch 5 and I do get this message.   Unfortunately this popup is in the server side Java code that you cannot edit.   But it does utilize gs.getMessage() function to localize the messages.   This allows you to change the message to your needs.   What I did to test this is to make the message a single space and the results are:


ServiceNow.png



To replicate this create 3 new message records:


  1. Go to System Localization\Messages.
  2. Click New and enter "Are records missing from your file?" into the Key field and put a single space in the Message field and click submit.
  3. Repeat for "Manage Export Limits for File Export" and "See: "


If you have multiple languages setup in your instance you will need to replicate these records for those languages as well.


View solution in original post

12 REPLIES 12

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

I am on Eureka Patch 5 and I do get this message.   Unfortunately this popup is in the server side Java code that you cannot edit.   But it does utilize gs.getMessage() function to localize the messages.   This allows you to change the message to your needs.   What I did to test this is to make the message a single space and the results are:


ServiceNow.png



To replicate this create 3 new message records:


  1. Go to System Localization\Messages.
  2. Click New and enter "Are records missing from your file?" into the Key field and put a single space in the Message field and click submit.
  3. Repeat for "Manage Export Limits for File Export" and "See: "


If you have multiple languages setup in your instance you will need to replicate these records for those languages as well.


Thank you MIchael,   I implemented this and it worked.   Thanks for your help!


Awesome good to hear.   Please mark this post as answered so others can leverage it as well.


Hi, Thanks for the solution but I'm not finding System Localization\Messages.   I do find System Localization module but it does not contain Messages.   I am on Eureka.   Not sure which patch.   It is one of the latest patch as we are just upgrading.