Moving Certification and Badges to Another Account

[Community Alums]

Hi,

I'm moving to another company soon and will no longer have access to my company email which is linked to the Partner Portal. I emailed support and they deactivated my account associated with my company email.

The problem is that all my badges and my CSA were linked to my partner account. I have a regular account using my personal email address but I can't access my certification. I've done some additional research in the Community and someone said to update your Webassessor email to a personal one (which I did) but I can't seem to find a solution. 

When I still had access to my Partner Portal account I tried to transfer my CSA to the account linked to my personal email and that didn't work either. I feel like I'm grasping at straws at this point and it's getting very frustrating. I know Delta's for the Tokyo release are starting in a few days and I don't want this to cause me to miss that window and I end up having to take my CSA all over again simply because I can't get a certificate transferred. It shouldn't be this tedious.

Update: Again, my user account linked to my company email has been deactivated and I was advised to email nowlearning@servicenow.com to get my certificate transferred to my account linked to my personal email address. So now I'm waiting for a response. Hopefully this works. If anyone has any other recommendations that will actually work, please send them my way. 

[Rush B]

I am also facing similar issue my CSA certification went missing and now I am waiting for some solutions. Are you still facing it ?

https://www.servicenow.com/community/training-and-certifications/csa-delta-exam-option-missing/td-p/...