My ServiceNow-Exam was got suspended on December 2025 and terminated of exams

[shivanipriy]

Hi team,
I was attempting ServiceNow HRSD mainline exam on last December 2024,  but due to some internet issue my external web camera got freeze in between the paper, and I got suspended from the exam after that I had raised a ticket seeking help and did not get any update till 2 month , but after that I got a reply from ServiceNow legal team that my account has been Terminated and all of the previous certificates has been revoked and won't be able to attempt any of the exam for 1 year starting from the termination day. I was awaited for retaining again since December 2024. Do anyone have faced similar issue for termination, If so then please help me to know that when exactly they will ending the suspension and are they really do it after 1 year. Also, will they retain all the previous certifications which revoked during the period. As per the legal team agreement we can re-register of exams until after 1 year. Your inputs would be greatly helpful as they revoked my all previous certification as well which I got offline by attending it on center places.

[Simon Hendery]

Hi @shivanipriy 

Q: Will they reinstate your previous certifications?

A: No. As stated in the Termination Policy, they will not. Unfortunately you will have to re-sit the relevant exams to gain certifications again.

Q: When exactly will the suspension end?

A: One year after the termination, so December 2025. I suspect the exact date of the suspension was stated in the notification you received from the legal team. If so, you will be able to work out the exam date the suspension ends (i.e. 365 days after the suspension date).

So in summary, wait until next month and then you will be able to enroll in exams again. If you're still having problems enrolling after that, open a support case in SN University, or contact the legal team.

Finally, the reason you were suspended is because ServiceNow allege you were involved in some kind of attempt to cheat the exam and/or a pretty serious breach their terms of service. I make no judgment about whether that's correct or not, although they don't make those claims lightly. All I would say is make sure you carefully follow the rules next time so you don't end up suspended again.

[shivanipriy]

Thanks so much simon for your response.

i would like to add one point that it was very difficult to me to deal. As i did too hard to get all certification offline and attended on center. 

It was my first time experience to taking the exam at online, and due to a power outage and network disruption, the situation was unfortunately misunderstood by the Kryterion support team. I submitted multiple cases and supporting details to clarify the incident, but after two months, ServiceNow issued a termination notice citing a violation without providing a resolution. No one can deal it with servicenow. I was innocent here and multiple time tries to proof myself. Even though i asked them to share us the video if finds something. The network issue was happened for first experience user

[Dr Atul G- LNG]

Hi @shivanipriy 

Sorry to hear about your situation — I understand how disappointing it must feel when all that hard work goes to waste. However, as per policy, it has been terminated, and I don’t think anyone from the community can help much this case.  As per policy you need to appear for all exam again. You’ll need to raise a case with the Now Learning team; they should be able to guide you further if there is any exception possible.

[Simon Hendery]

"I don’t think anyone from the community can help in this case."

I beg to differ. @shivanipriy had some very specific questions about the situation and I would like to think the answer I provided was helpful.