If you have completed Field Service Management Fundamentals, come check out our new course which contains essential information and guidance for implementing Field Service Contractor Management. Field Service Contractor Management Essentials continues the Field Titans case study and shows how to implement and administer the ServiceNow Field Service Contractor Management application.
This course is designed for system administrators and implementers who want to outsource work order tasks to third-party contractor companies using ServiceNow Field Service Contractor Management.
Upon completion you will be able to set up, configure, and use the application to onboard/offboard external field agents and managers and to manage external work order tasks. Learn how to describe Field Service Contractor Management capabilities and benefits and identify key application features, terminology, and personas. Learn the Contractor Management onboard, offboard, and work order management processes and how to activate Contractor Management and determine foundational data.
This course is comprised of informative text, workflow diagrams, and step-by-step demonstrations aligned to a real-world scenario. Field Titans, a wind turbine service provider, is initiating a new project to install wind turbines at Pacific Rim Wind Farm in Tofino, British Columbia, Canada. They have partnered with a third-party contractor company, Zephyrus Construction, to perform the installation work. Follow along as Field Titans’ System Administrator and other personas set up, configure, and use the Field Service Contractor Management application to onboard/offboard external field agents and managers and to manage external work order tasks for the wind farm installation project.
