I can’t keep up with the rockstar Training and Certification department. They continue to deliver high-quality on-demand content faster than I can write about it! The latest Live Class to On Demand conversion is no exception. We are excited to announce that Field Service Management Fundamentals, previously only offered as a 3-day classroom course is now available in an on-demand format. This 7-hour teaches you how to make integrated, proactive service possible. Participants gain in-depth knowledge and practice using the ServiceNow Field Service Management application features and functionality.
ServiceNow ® Field Service Management (FSM) makes integrated, proactive service possible. Create work order requests using a variety of methods, qualify work order requests to ensure all relevant information is captured before a field agent is dispatched, and use drag and drop to match tasks to field agents based on location, schedules, skills, and available inventory. Use the mobile user interface to perform task work on location, with or without an internet connection.
In this self-paced, on-demand course, attendees master the usage of ServiceNow Field Service Management applications and modules. This course is designed for field service procesås users or fulfillers who will use the Field Service application and modules, as well as administrators or implementers responsible for configuring or maintaining the Field Service application and modules. A combination of process overviews, use cases, how-to steps, demonstration videos, and simulations helps attendees develop a holistic view of the core field service persona roles and responsibilities.
Upon successful completion of this course, you will know how to define Field Service, identify the types of Field Service and the four Field Service models and identify Field Service Management process lifecycle phases and personas. You will learn how to create Work Order Requests and qualify Work Order Tasks. You will be able to describe geolocation and its benefits when using ServiceNow Field Service Management. Additionally, you will learn to create and manage team schedules and skills, dispatch Work Order Tasks, and update and close Work Order Tasks. Finally, you will be able to summarize Field Service Reporting and Performance Analytics capabilities.
