September means back to school for kids across the United States and why let them have all the fun? Take some time for yourself and explore a FREE On Demand course or two. In this blog, you’ll find a list of the most popular Advanced level courses offered on Now Learning. Looking for courses for Beginner level learners? Check out this blog, and if you are interested in courses for Intermediate learners check out last week’s blog.
- Application Portfolio Management (APM) Implementation - Discover the power of Application Portfolio Management (APM). This eLearning series takes you on a journey of implementing APM using a four-level maturity model along with a rationalization process. Learn how APM provides different viewpoints for focusing on your business applications by reviewing the alignment to the business, the technologies consumed, and the information that is used. At the end of this course, you will have the option to purchase a voucher to sit for the CIS-APM exam.
- Customer Service Management (CSM) with Service Management for Implementers - Learn how to implement the CSM integration with Service Management. Get a detailed view of the required plugins, configuration best practices, and troubleshooting best practices. At the end of this course, you have the option to take a 20-question assessment to achieve a micro-certification in Application Portfolio Management.
- Communities Implementation - Discover how to set up and configure Communities. This course covers best practices on the set up of Communities using Guided setup. Discover how to set up forum users, forum permissions, and forums. Set up moderation rules and gamification rules. Set up Communities integration with knowledge management and case management.
- Software Asset Management: Integration with SCCM for Reclamation and Distribution - Discover firsthand how ServiceNow® Software Asset Management (SAM) and Discovery help clients reduce software spend with automated detection, consolidation, and reclamation of Software Assets. Explain what the ServiceNow Client Software Distribution (CSD) product is and how it can be used to improve the automation of software-related tasks. Armed with the information generated by SAM, companies are able to drastically reduce expenses on the software during the next renewal.
- Audit Management Implementation - The Audit Management Implementation course is designed for technical consultants and others who are implementing Audit Management. This course provides best practices for implementation, common configurations, and detailed information about Audit Management.
