September means back to school for kids across the United States and why let them have all the fun? Take some time for yourself and explore a FREE On Demand course or two. In this blog, you’ll find a list of the most popular Beginner level courses offered on Now Learning.
- ServiceNow Fundamentals – The On Demand version of our most popular Instructor-Led Course is also our most popular virtual offering. This 18-part, 13-hour course is the starting point for all roles to begin their ServiceNow journey. Whether you are looking for a quick introduction to the Now Platform or are preparing for your Certified System Administrator (CSA) exam, this path is designed to target your exact needs. Based on your role, you can decide how far you want to explore this FREE on demand course. At the end of this course, you will have the option to purchase a voucher to sit for the CSA exam.
- Performance Analytics Essentials – A two-hour course for new users of Performance Analytics and anyone looking to get started with business process performance management for improved service delivery covers the essential concepts of Performance Analytics, a performance optimization solution which helps reduce costs, identify bottlenecks, and improve the efficiency of your processes and services. This course will help accelerate continual service improvement in your organization.
- Virtual Agent Fundamentals, Implementation, and Natual Language Understanding - Attend this 5-hour course to learn how to use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR request, or customer service questions. Discover the power of the VA platform components, which include the Virtual Agent Conversational Client Interface, Virtual Agent Designer, and Live Agent support.
- Mobile Development Fundamentals - This 8-hour course will introduce you to Mobile Development for ServiceNow's three mobile applications -- Mobile Agent, Now Mobile, and Mobile Onboarding. Mobile Development, which is completed within Studio in the Now Platform provides a persona-focused, mobile-first experience for fulfillers, requestors, and new hires.
- Application Portfolio Management Fundamentals - This course is designed for enterprise architects, as well as others who are interested in learning more about APM. It covers the basics of APM, including the features and benefits, as well as how to set up and navigate APM in ServiceNow. At the end of this course, you have the option to take a 20-question assessment to achieve a micro-certification in Application Portfolio Management.
Check back next week for a list of FREE On Demand courses for Intermediate learners!
