How can you improve performance, increase enterprise agility, and show the business value of your department if you don't have visibility into the performance of your organization? Now, you do! ServiceNow Performance Analytics delivers real-time insight into business performance. It provides visibility into influential factors in each stage of your service to help you meet and exceed your goals.
Attend Performance Analytics (PA) Fundamentals On Demand to learn how to improve performance, increase enterprise agility, and show the business value of your department. The course contains 8 modules with lab activities throughout, and is available at any time, from any device.
Keep reading to learn about the individual modules in the course and what you will learn!
The first module in the course covers Data Collection where you will learn what data collection is, how to configure it, how to implement indicators and breakdown exclusions, and how to tune and monitor data collection.
The second module in PA Fundamentals teaches you about Automated Indicators, what the different indicator and indicator types are, how to define relationships, configure an indicator source, and configure automated indicators as well as define visualization, collection, and forecasting properties.
In the Automated Breakdowns module, you will learn how to define the Breakdown source, configure an Automated Breakdown, manage Breakdown mappings, implement Breakdown exclusions, and use the Breakdown matrix.
The Analytics Hub is a comprehensive tool for visualizing and analyzing the performance of an indicator. The Analytics Hub module explores navigating the Analytics Hub, using chart options, statistics, viewing trends by Breakdown, applying time series aggregations, and using the Compare interface for identifying differences between two data sets.
The Formula and Manual Indicators module introduces the Formula Indicator Type and presents some common use cases and techniques for efficiently building Formulas to derive new metrics. The third Indicator Type, the Manual Indicator, is also discussed.
Performance Analytics visualizations can be enhanced to offer information in a meaningful business context and thus lead to quicker action. In the Targets and Thresholds module, you learn how to create Targets and Thresholds to help visualize goals and implement alerts.
The final module covers Widgets and Dashboards. Performance Analytics widgets define visualizations for Indicator scores. Multiple widgets are shown on a dashboard to present a historical overview or a summary of a business process. Dashboards are containers for reports and Performance Analytics visualizations illustrating the performance of a process or service. A well-designed dashboard presents the most relevant indicators, targets specific stakeholders, answers important business questions, and offers actual insights for process improvement.
Once you have completed Performance Analytics Fundamentals On Demand you will be able to realize the power of Performance Analytics for your organization, by describing how Performance Analytics enables continual service improvement, distinguishing between Reporting and Performance Analytics, identifying the Performance Analytics components and solution architecture, and defining key terms and deployment milestones. Register now!
