nowlearning login fails

Lasse Korsgaar1
Tera Contributor

Hi,

I am taking a course on nowlearning, where I am login in, I have completed the first 2 sessions and that is also reflected in the overview. However, when I try to complete the 3rd session I am asked to login to rustici.nowlearning.service-now.com, and when I try to with my nowlearning login I am not allowed to login. This means that when I complete the course the course is still listed as incomplete, with only 1% completed.

Anyone knows what to do? Thanks.

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3 REPLIES 3

Hitoshi Ozawa
Giga Sage
Giga Sage

Hi Lasse,

NowLearning seems to be having some problems.

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To get support, send a feedback as is written in the FAQ. 

Now Learning Feedback 

How do I report a bug? 

Use the Help menu in Now Learning to log a case for support, report a bug, or request an enhancement. Navigate to  “Create a Support Case”,
select “My Profile ” as the Category, and select “Now Learning Feedback” as your subcategory. Please include specific details in the case description.
 

How do I contact Customer Support? 

Login to your Now Learning account at https://nowlearning.service-now.com/lxp, click “Help” at the top of the page, and click “Create a Support Case”.
You can also email 
nowlearning@servicenow.com. For specific Instructor - Lead Training inquiries, email training@servicenow.com.

https://nowlearning.servicenow.com/lxp?id=kb_article_view&sysparm_article=KB0010180&sys_kb_id=26fc97...

Lasse Korsgaar1
Tera Contributor

Well, it might be related. I have contacted the support as you advice - without any luck. But thanks.

I am facing same issue. Raised a support case, but no response so far.