Request to Reschedule CIS-DF Certification Exam Without Penalty Due to System Crash

[ajimsayyad]

Dear Support Team,
I had my CIS-DF certification exam scheduled on 2 July at 10:15 PM. Before the exam, I completed the system check successfully, and everything was working properly.
However, when the proctor joined the session, my system suddenly crashed, and I was unable to continue with the exam. This issue was unexpected and beyond my control.
I kindly request that you allow me to retake or reschedule my exam without any penalty, as I was fully prepared and present for the scheduled exam, but the technical issue prevented me from taking it.
I would sincerely appreciate your understanding and support. Thank you for your time and consideration. I look forward to your positive response.
Kind regards,
Ajim

[Dr Atul G- LNG]

Only two options are available:

• Log a case with the Now Learning Help Center
• Log a case with Pearson VUE Customer Care

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Tanushree Maiti]

Hi @ajimsayyad 

No one in this community can assist you with this.

1) The best course of action is to raise a case with the Now Learning team at ServiceNow University to understand the reason for the cancellation.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

With their assistance, you would be able to proceed further and should be able to reschedule it.

Good Luck!