Reset simulator

[VivianR]

Hi,

I wanted to ask how do we reset a simulator.

I completed a simulator course in June.

I wanted to review the course and repeat the tasks so after 3months with a new instance the tasks are all marked successful. Is there a way to reset the simulator ?

Thanks.

[Maik Skoddow · Accepted solution]

Hi @VivianR 

please create a support case in the NowLearning portal and ask for that reset there.

Maik

[Maik Skoddow · Accepted solution]

Hi @VivianR 

please create a support case in the NowLearning portal and ask for that reset there.

Maik

[Mark Roethof · Accepted solution]

Hi there,

Maik is correct, raise a personal case on Now Learning.

I know sometimes a personal case is picked-up in a few hours, sometimes after a few weeks 😞 Though its the only way. Nice thing: they can reset the simulator or any course for you, also multiple times you want/need to.

[Katarzynalyson]

How to do it?