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08-24-2023 07:44 AM
Hi,
I wanted to ask how do we reset a simulator.
I completed a simulator course in June.
I wanted to review the course and repeat the tasks so after 3months with a new instance the tasks are all marked successful. Is there a way to reset the simulator ?
Thanks.
Solved! Go to Solution.
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08-24-2023 09:35 PM
Hi @VivianR
please create a support case in the NowLearning portal and ask for that reset there.
Maik

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08-24-2023 09:43 PM
Hi there,
Maik is correct, raise a personal case on Now Learning.
I know sometimes a personal case is picked-up in a few hours, sometimes after a few weeks 😞 Though its the only way. Nice thing: they can reset the simulator or any course for you, also multiple times you want/need to.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-24-2023 09:35 PM
Hi @VivianR
please create a support case in the NowLearning portal and ask for that reset there.
Maik

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08-24-2023 09:43 PM
Hi there,
Maik is correct, raise a personal case on Now Learning.
I know sometimes a personal case is picked-up in a few hours, sometimes after a few weeks 😞 Though its the only way. Nice thing: they can reset the simulator or any course for you, also multiple times you want/need to.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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11-06-2024 02:48 AM
How to do it?