Serviceman Administration Fundamentals -> Capstone Project Challenge Format -> Task 3.B:Complete the

[AnuDuvasula]

Serviceman Administration Fundamentals -> Capstone Project Challenge Format -> Task 3.B:Complete the Tasks to Fulfill the Request:

: Navigate to All > Service Catalog > Open Records > Tasks.
2. Open the task with the short description, Order the Strawberry sFone (you may add Work notes).
3. Select Close Task.

4. From the List Controls Menu, select Refresh List (or refresh your browser).
5. Open the task with the short description, Configure the Strawberry sFone (you may add Work
notes).
6. Select Close Task. 

--After above step 6: I could not perform below steps after closing the task in above step 6. Can some one guide me
7. Refresh the list (If the next task does not appear, refresh the list again).
8. Open the task with the short description, Deliver Strawberry sFone (you may add Work notes).
9. Select Close Task

[Ravi Chandra_K · Accepted solution]

Hello @AnuDuvasula 

So the Task with 'Deliver Strawberry sFone' is not showing up...? How these Tasks are generated?

In the Filter Navigator, Type sc_task.FILTER and search short description is Deliver Strawberry sFone

If it is still not showing up, Can you clear the Cache or Try in a different browser?

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[AnuDuvasula]

@Ravi Chandra_K  Sorry i missed one step, i cannot see the 5. Open the task with the short description, Configure the Strawberry sFone

notes).

[Ravi Chandra_K]

How are these tasks generated? Is there any workflow/flow that is generating those tasks?

Try opening all Tasks from Filter Navigator .

In the short description, search for *strawberry

and see all the tasks with short description contains strawberry.

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[MoroophB]

I encountered the same problem and searched everywhere for a solution, but didn't find anything. The idea of clearing the cache and switching browsers did not work, and will not work as long as you missed a step. In my case, in hindsight, I figured out what the problem was.

First, ensure that your flow execution matches the one shown in the diagram on the last page of the Task 3 Solution PDF. I did not realize that such a diagram existed in the document. Once you have compared and discovered any discrepancy, find the error and correct it. I only discovered my mistake upon redoing my flow.

Here are what I thought were wrong in my case:

1. I must have dragged and dropped a wrong data pill: because many of the Record fields required "Requested Item Record" from the Tigger, I must have concluded that it was the same for all the Record fields. When I was redoing the flow, I realized that instead of dropping "Approval State" in one of the record fields, I erroneously dropped "Requested Item Record".

2. I think I also missed something under the "Flow Logic -If" because my flow execution was not similar to what's on the PDF. 

In conclusion/summary:

1. Confirm that you're dropping the right data pills in the record fields

2. Confirm your flow execution with what's on your Solution pdf. If they're different, you will easily see where you've gone wrong. The flow execution diagram is on the last page of your Task 3 Solution document.