ServiceNow Administration Fundamentals/CSA does not reflect in the Implementer path

[Nadee33]

I am enrolled to the Associate Implementer path, Completion of the ServiceNow Administration Fundamentals/CSA is a Required step of it. I have completed my CSA long ago and it does not capture the credention.

Any solution how can I complete this item?

When I click on the Start button it shows the below. DO I still need to follow the course again?

[Chaitanya ILCR]

Hi @Nadee33 

Refer this

https://www.servicenow.com/community/training-and-certifications/completed-course-but-doesn-t-show-c...

Regards 

Chaitanya 

[GlideFather]

hi @Nadee33 

this happened to me a couple of time as well, I always blamed the fact that I have been merging multiple profiles when switching companies.

And when you try to click on Start in the Path, what happens?

Try to log out - clear cache - log in again and if it is still not accepted, you cna raise a case. In the ServiceNow university - the top menu has Support centre or Help centre, something like that, click it and find "Create case" where you can describe it the same way you did here and they should be able to assist you.

Let me know the result and share it here for other people in similar situation 

[GlideFather]

@Nadee33 
have you made any progress? Let me know if it helped to achieve your goal

[SD_Chandan]

Hi @Nadee33 ,

Same thing happens with me, after some time it will reflect automatically please wait or relaunch the course