(ServiceNow Administration Fundamentals On Demand) Lab 1.2 Section 5 Impersonation validation

[o_jay]

Hi 🙂 

I am working through the ServiceNow Administration Fundamentals On Demand training.  Currently doing Lab 1.2, section 5 where I am validating the 'impersonator' role I have given the example user (Bob.HR_Support).  The eBook says I should be able to validate this by impersonating Bob (from generic system admin user) - but I'm pretty certain the impersonation options shown in the user menu are for system admin, not Bob, so it's not actually validating that Bob has the role (example image from eBook attached).

I have validated this separately (by actually logging into the instance of Bob, and another random user without impersonator role), but is this an error in the eBook, or I am missing something?  How would a 'real' system admin validate that a user has been given the impersonator role correctly?

[Simon Hendery · Accepted solution]

Hi @o_jay - I haven't done the exercise you're referring to but I believe you're correct: the screenshot seems to show 'admin' impersonating 'Bob'. And as far as I know it's not possible for 'admin to impersonate Bob impersonating another user'.

For an admin, the easy way to validate if a user has the impersonator role would be to check via the sys_user table.

For example, here's confirmation that user Chuck Tomasi as that role:

I'm not sure if that helps ... let me know.

[o_jay]

Thank you @Simon Hendery - that validates my interpretation of the product documentation and the lab exercise.