ServiceNOW CSA Certification and study material

[UdayRajSP]

Hello ServiceNow Community,

I am new to the ServiceNow. I am preparing for the ServiceNow and wanted to complete the CSA Certification. I have limited budget so decided to study myself. I need help on the following:

1) I need ServiceNow CSA study material (E-book if possible )
2) Is there any mandatory pre-requisites before I appear for the CSA certification?
3)  What is the best approach to complete the training and appear for the CSA certification? I wanted to finish it in the first attempt.
4) Where can I practice the mock exam Q&A?

[Aditya_hublikar]

Hello @UdayRajSP ,

First of all, for the ServiceNow CSA exam, there are two recommended prerequisite courses. These courses help you understand all the core ServiceNow concepts, configurations, and skills required to clear the CSA.

They also provide essential hands-on knowledge that every ServiceNow Administrator should have.

Start reading Servicenow CSA E-book , you will get your e-book from fundamental course .

Most of the time, people get bored reading such a big eBook. However, it is very helpful for the exam. If you have already gone through the concepts in the eBook, and the same topics appear in the exam, you can quickly recognize that those questions are from specific sections.

So, don’t ignore the eBook—try to complete it.

The most important parts of the eBook are the last sections, such as Security Center, Shared Responsibility Model, and ServiceNow Encryption. These sections are often overlooked, but based on personal experience, around 4–5 questions can come from them.

Also, most of the theory and concepts in the eBook are already covered in ServiceNow prerequisite courses, so it becomes easier to revise quickly.

Also refer this : https://www.servicenow.com/community/training-and-certifications/just-passed-my-csa-certification-ex...

If this helps you then mark it as helpful and accept as solution .

Regards,
Aditya

[glideFather]

ahoy @UdayRajSP

for study materials, read [GF#9] ServiceNow exams preparations with MeasureUp (CSA, CAD, CIS DF, ITSM, CSM, RC, SPM)

to get your eBook, read [GF#7] Detailed Guide: How to Access Your eBook

[SajeevSebastia]

Adding a couple of points to the answers above, all from ServiceNow University and the CSA blueprint:

1. Prerequisites: none. ServiceNow suggests Welcome to ServiceNow and ServiceNow Administration Fundamentals first, and the CSA path recommends 6+ months of hands-on admin experience.
2. Cost: 300 learning credits. It's a 90-minute Pearson VUE exam, online (OnVUE) or at a test centre.
3. Where to focus: the January 2026 blueprint weights Database Management and Platform Security at 30%, Configuring Applications for Collaboration and Self Service & Automation at 20% each, Data Migration and Integration at 13%, Instance Configuration at 10%, and Platform Overview and Navigation at 7%. Spend your time in roughly that proportion.
4. On a budget: the ServiceNow University courses and a free Personal Developer Instance cover everything; practise each topic in the PDI as you finish the module.

Good luck with the first attempt!