ServiceNow Fundamentals ebook/Hard Copy + additional questions

[Camille O_]

1. I am in search of a ServiceNow Fundamentals ebook or Hard Copy. Is there any way to obtain a copy from ServiceNow? I completed the On-Demand version of the course over a year ago. I would like to go over the labs before my 2nd attempt.
2. What happens after a 3rd failed attempt at the CSA exam?
3. Also, is there a Blue Print Available for Hardware Asset Management certification exam? I'm currently studying for both.

[Allen Andreas]

Hi,

In order to be eligible to purchase a hardcopy of the course book, you'd have to reenroll and elect to receive it via the link attached to the email communication about your course enrollment. The link is only good for a certain time period and once it has passed, you'll be unable to obtain it. You can submit a case via NowLearning by accessing the "Help" menu at the top of the screen after logging in.

After a 3rd failed attempt, you are still eligible to attempt for a 4th and final time, but must pay the reattempt fee. It's $100 USD fee and can be re-attempted after 14 days.

There is a blue print available for HAM, seen here: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hardware-asset-manage...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Camille O_]

Thanks for the swift response.

Reenroll: Would I have to pay/complete the ServiceNow Fundamentals course? As I stated, I did complete the On-Demand course but I don't remember the ebook or hardcopy being an option.

After the fourth attempt, What happens.. do you retake the training course and just start over or are you no longer eligible to sit for the exam?

[Allen Andreas · Accepted solution]

Hi,

The course would need to be enrolled under the "instructor led training" (ILT). You are given a digital copy of the book, but during a limited time window, you can purchase a hardcopy of the book (would be release specific to the current release your course is taught under -- meaning, if you enroll in the course for Rome, then you'll get the Rome version of the book and some content could change in future versions).

OnDemand there is no book as you have access to the entire course online and is in a cheaper format.

After your 4th attempt and if you fail that (which I hope you won't), you would have to retake the course to get the voucher and repeat the process over again.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[nathanclw]

Hi,

I have failed the course once and can't afford to fail again.  My job depends on my passing.  I took the  onDemand Fundamentals course back in July of 2021 and would like to review the course again before attempting the exam again.  I can't seem to find a way to get back into the course. 

I have tried to find other study resources but am having trouble finding reliable ones.  Before taking the exam the first time, I purchased the Udemy practice exams and took all five of them (passed all of them multiple times).  However, when I took the real exam, there were many questions that were not in the Udemy practice tests and I ended up failing the exam.

In my search for alternative study resources, I found a number of practice tests but a couple I purchased had questions with answers I knew to be incorrect, so I couldn't trust the answers to questions I don't know will be correct.  I have scheduled to retake the exam this Friday, April 8th, 2022.

Can someone please direct me to either a way to retake the onDemand course or a study resource that will help me pass the exam?

Thank you,

Nathan